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Mike Potter

Transformation Practice Lead

Equal Experts

United Kingdom

Mike started out as a Chemical Engineer, building plants to make replacements for CFC’s. He has worked in retail, energy and the public sector, leading large-scale transformation across the organisations he served. This ranged from improving the number of organ donors in the UK, to establishing the programme to transform the retail supply chain at Boots.

He recently led the profound changes at HMRC to create a true multi-channel business. This included launching the award-winning Personal Tax Account, which now has over 17 million users, and conceiving the strategy to use commercial software to improve tax compliance, known as ‘Making Tax Digital’.

Most recently he led the UK Civil Service preparations for 'No Deal' Brexit, before joining Equal experts in January 2019.

As Transformation Practice Lead he is responsible for advising and supporting clients across multiple sectors.

Talks at YOW!

Transforming a 1,000 Year Old Organisation - Business Agility Australia 2019

This is the story of how an organisation that can trace its history back to the Domesday Book changed mindsets and transformed itself from within to rise to the challenge of a rapidly changing working world.

Needing to urgently alter how it raised taxes to serve the needs of a more flexible, mobile workforce, HMRC (Her Majesty’s Revenue and Customs, the government department in the UK responsible for raising taxes) chose to transform the organisation one service at a time, using user-centred design, opening its services to third parties, and constantly telling the story of its success as it went.

To make sure its achievements were no flash in the pan, it also created a graduate/apprentice programme to support its digital ambitions in the future, and by fostering a culture of trust and innovation it was able to retain a large percentage of its permanent technical staff - breaking the mould in an industry of rapid churn.

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