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A Practical Introduction to Coaching Conversations

YOW! Singapore 2018 - 10 Sep

Listening is power. By tuning in and applying self-management and directed curiosity, you can help others solve their own problems instead of telling them what to do, giving them the tools they need to be leaders in your organization rather than order takers. Heidi Helfand leads a crash course in coaching conversations, helping you become a better and more empowering leader, coworker, and friend.

Heidi first makes the case for focused attention, listening, and awareness—skills that help people feel “heard.” You’ll then learn specific strategies like the three levels of listening, paraphrasing, and mirroring and discover how you can draw people out by asking powerful, open-ended questions. You’ll be able to apply these lessons to all areas of your life.

Heidi Helfand

Director of Engineering Excellence

Procore Technologies

United States

Heidi brings a practitioner approach with 17 years coaching and influencing cross-functional teams. She is currently Director of Engineering Excellence at Procore Technologies in Carpinteria, California. Prior to that, she was an early employee at two highly successful startups from roughly 10 team members to 700. The first was ExpertCity, Inc. (acquired by CitrixOnline) where she was on the development team that invented GoToMyPC, GoToMeeting and GoToWebinar. After that she was Principal Agile Coach at AppFolio, Inc., a SAAS workflow software company that went public in 2015.

Workshop Details

Target Audience
developers, Technical leads and Architects,programmers, testers, business analysts and product owners,programmers, testers, business analysts and product owners
Full day

Learning Outcomes

  • Learn how to design coaching conversations, how to refactor your one-on-one meetings so they are coaching focused, how to coach people instead of telling them what to do, and how to design accountability into a coaching conversation
  • Explore listening techniques to develop self-awareness, questioning techniques to draw out the other person, and ethical issues about coaching