Data and Insights, in the Equation for Successful Agility
Business Agility Australia 2019
When it comes to business agility, many organisations are good at ‘the how’ (to be agile), but what of ‘the what’ (to deliver)? How do we make sure we are ‘doing the right things’, solving real customer problems, and driving real benefits for our business? Come along to hear about how Belong has leveraged data to create a business and customer experience analytics and insight engine, which has allowed us to use data to drive decisions about what we do next.
As a digital first Telco with a focus on people and celebrating difference, we are organising ourselves to be highly automated, data-driven and customer focussed so that we can unlock and deliver the right experiences for our customers. By creating a common understanding of the metrics that drive positive change, we have been able to not only operate with agility but solve the right problems for our customers.