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Cracking the Business Agile Enigma

Business Agility Australia 2019

The Consumer Bank in Australia is recognized as one of the few country offices in Citi globally that has developed a successful Business Agile framework with multiple non-technology use cases, some of which have now been exported.

This 3-year transformation has reinvented the way we deliver initiatives and empower our people day to day. Taking a grass roots approach we are maturing our Business Agile framework that has elevated collaboration, accountability, engagement and is consistently delivering significant business value.

By not just running Agile teams but creating an 'Agile Mindset' that has driven the adaptation of tools and concepts to suit different teams and use cases. Our Business Agile framework has proven to be a sustainable model to the point where it is ingrained in the way people work across all non-tech teams.